Mijn visie op cloud service management.
Samengevat in een actueel whitepaper.
Mijn visie op Cloud Service Management heb ik samengevat in een actueel whitepaper; ‘Van IT Service Management naar Cloud Service Management’. U kunt deze hier downloaden:
Daarnaast geven onderstaande (Engelstalige) definities een goed beeld van Cloud Service Management:
“Cloud Service Management is concerned with aligning both worlds, that is, the world of cloud computing and IT Service Management and introducing good cloud management practices among customer, consumer and supplier organisations.”
“Cloud computing and cloud-based services are not new technology. Cloud principles were followed even for Mainframes circa 1950s and 1960s.There are many frameworks and methods for the management of IT and for service management.”
“In most cases, cloud computing is described as a business model for use of other underlying technologies and not as a technology. Those underlying technologies, such as virtualization, provide the basis for employing cloud computing concepts. Cloud in itself is not a technology.”